Your privacy is our priority. wm98 is committed to protecting every piece of personal information you entrust to us, using the latest encryption technology and rigorous data security practices in line with international standards.
Here is how WM98 ensures your personal data remains secure and under control at all times.
All data transmitted between your device and wm98 servers is encrypted using TLS 1.3 protocol and AES-256 encryption. No third party can intercept or read that data.
Only authorised WM98 staff may access your personal data, and only for legitimate purposes. Every access is logged and continuously monitored by our security team.
Your data is stored in multi-tier data centres compliant with ISO 27001 standards. Automated backup systems ensure your data is never lost, while physical access to servers is fully controlled.
Wm98 has never and will never sell, rent, or exchange your personal data to any third party for marketing or commercial purposes without your explicit prior consent.
Wm98 fully supports two-factor authentication (2FA) to protect your account. Even if your password is compromised, your account remains secure as it requires additional verification through your device.
The wm98 security team conducts quarterly internal audits and engages independent third parties for annual penetration testing to ensure data protection systems remain at the highest standard.
Wm98 is an online gaming platform operating under a recognised licence and takes its responsibility to protect every user's privacy seriously. We understand that your trust is our most valuable asset, and we never take that responsibility lightly.
This Privacy Policy is drafted in accordance with applicable data protection legislation and global industry best practices. It outlines the types of data we collect, the purposes for collection, how we process and store it, and the rights you hold over your own personal data.
This document applies to all individuals who access or use the WM98 platform — whether through the official website at wm98.wine, the Android or iOS mobile app, or any other official channel provided by WM98. It also applies to individuals who simply browse our website without registering as a member.
Wm98 only collects data that is genuinely necessary to deliver the best service and ensure platform security. We practise the principle of data minimisation — we do not collect what we do not need.
Generally, the data we collect falls into three main categories:
| Data Categories | Sample Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, ID number, date of birth, gender | Identity verification & KYC |
| Contact Data | Phone number, email address, residential address | Communication & customer support |
| Financial Data | Bank account number, account holder name, e-wallet information | Processing deposits & withdrawals |
| Technical Data | IP address, device type, browser version, OS | Security & fraud prevention |
| Activity Data | Game history, transaction logs, settings preferences | Service improvement & compliance |
| Communication Data | Live chat conversation records, support tickets, emails | Quality assurance & complaint resolution |
We also collect data automatically through cookies and similar tracking technologies when you browse our platform. Further details on this are outlined in Section 5.
Every piece of data we collect is used solely for legitimate, pre-defined purposes. wm98 never uses your data for purposes unrelated to the services we provide. The following are the primary purposes of data use:
Wm98 understands your concerns about data sharing. We do not sell, rent, or disclose your personal data to third parties except under specific circumstances described below.
Wm98 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the WM98 platform.
Data security is central to wm98's operations. We continually invest in best-in-class security technologies and processes to ensure your personal data is always protected against unauthorised access, breaches, or misuse.
The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any data breach affecting your information, wm98 will notify you within a reasonable timeframe and take immediate remedial action.
As the owner of your own personal data, you hold certain rights that wm98 is committed to respecting and facilitating. The following are the key rights you hold:
Request a copy of the personal data we hold about you at any time.
Update or correct your personal data that is inaccurate or incomplete.
Request deletion of your personal data, subject to legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Obtain your data in a machine-readable format for transfer to another platform.
Request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, please contact the wm98 customer support team via the in-platform live chat. We will process your request within no more than 30 calendar days from the date of receipt. In most cases, we aim to respond within 7 business days.
Wm98 does not retain your personal data longer than necessary for the purpose it was collected, or beyond the time limits prescribed by applicable laws and regulations.
When data is no longer needed, it is securely deleted using methods that meet recognised data erasure standards, ensuring it cannot be recovered by any party.
As an internationally operating platform, your personal data may be transferred to and processed in countries other than Malaysia, including locations where our servers and service providers operate.
Wm98 ensures that any cross-border data transfer is carried out with protections equivalent to or greater than those provided in Malaysia, through the following mechanisms:
The wm98 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our customer support team immediately so we can take appropriate action.
Wm98 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes occur, we will notify you via:
Changes will take effect 14 days after notice, unless required by law to take effect immediately. Continued use of the wm98 platform after the effective date constitutes your acceptance of the updated Privacy Policy.
The "Last Updated" date at the top of this document indicates when this Privacy Policy was last modified. You are advised to review this page periodically.
If you have any questions, concerns, or complaints regarding how wm98 handles your personal data, or if you wish to exercise any of your rights under this Privacy Policy, please do not hesitate to contact us.
Reach us directly via Live Chat on the WM98 platform. Our support team is available 24 hours a day, 7 days a week.
For written enquiries or formal requests regarding personal data, you may contact us at: [email protected]
We will endeavour to respond to all enquiries within 2 business days. For more complex cases involving data rights, we aim to resolve them within 30 calendar days as stipulated by our policy.
Join millions of members who already trust WM98. Your data is protected, your privacy is respected — just focus on your wins.